Khima Nand
Sharma, Founder, DK Technologies
Hi,
my name is Khima Nand Sharma. Since my childhood, I have been very fond of
gadgets and electronics. Later on, when I was doing my graduation, I was
thinking of doing a business. But since I am not from a very financially strong
background, I started a diploma in Hardware & Networking, and later on,
after completing my graduation and diploma, I started a job as a field
engineer. After 8 years in my job, I started my own company, DK Technologies,
in February 2015, and I am still working hard to scale up my business.
DK
Technologies
Initially,
DK Technologies was only a laptop and desktop repair service center. Later on,
we started onsite calls for CCTV, Networking, Printers etc. and
started Annual Maintenance on them. Gradually, we have scaled up our customer
database and started working with corporations like TCS, Hitachi Microclinic,
Emami Ltd., etc. We generally try to understand the problem first, update our
customers with technical details, and provide a solution based on that. We also
supply genuine spare parts that carry a warranty.
What
makes DK Technologies stand out from the others?
We
are not like other vendors who simply sell and then expect customers to get
support from the OEMs. Following sales and repair work, we offer complete
customer support and attend to their every need. In short, we always try to
keep our customers' bonds with our services.
What
are the challenges you faced while choosing the right team?
The
main challenge was finding dedicated people,
who are positive and confident in whatever they do.
What
do you think is the biggest risk to the company?
Material
sold on credit and if it is a cash purchase, may bring any small company down
since further orders will have to be dependent on the payment, which is
generally not on time and without credit, you will not be able to work with any
small or big companies.
What are
your goals over the next 12 months?
This
financial year, I have set a goal to enhance our company's reach outside
Kolkata, with an AMC of at least 60 companies, a team with at least 15 service
engineers, and a good turnover of over 2 cr. Also, we will work on retaining
our old customers to whom we may not be able to provide proper service for any
reason.
What
are you truly passionate about?
Upcoming
cutting-edge technologies make me most passionate.
Post a Comment