Jasim Yusuf

Jasim Yusuf : Founder & CEO of VoIP Savvy


I believe that every conversation, every place visited, and every experience presents an opportunity to learn something new. Throughout my career as an international sales and business development professional, I've had the privilege of working with talented individuals who have challenged me to adopt new concepts and improve myself, my company, and my clients' experiences.


As a telecom professional with a passion for technology and innovation, I founded VoIP Savvy in 2021 after providing services to businesses with a small team since 2018. I've witnessed firsthand the communication challenges that businesses face and recognized the potential of VoIP technology to provide robust, reliable, and flexible solutions. That's why I set out to create a startup that could deliver cutting-edge VoIP solutions to businesses across different verticals.


With a Master's degree in Business Administration (M.B.A.) focused on International Business from Cardiff Met. U.K., I possess a wealth of skills, including business development, negotiation, franchise management, channel administration, key account management, and team handling. My specialties include Asterisk and WebRTC, Voice over IP (VoIP), Cloud Telephony, CRM & Automation, SIP Trunking, IP PBX & IP Phones, E1 PRI, SIP & GSM Gateways, Omni Channel Contact Center Solutions, IVR Systems, Voice Logger (IP, Analog, and Mobile), Voice Broadcasting Software, Audio & Video Conferencing, and Training & Support for Open Source Software Telecom Solutions.


Overall, I'm a driven and passionate entrepreneur who is committed to providing businesses with the best VoIP and unified communication solutions available.



VoIP Savvy and its products


VoIP Savvy is a dynamic startup that provides businesses across various verticals with VoIP (Voice over Internet Protocol), unified communications, and customer experience platforms. Our software solutions are designed to be license-free, built on open standards like SIP, WebRTC, and Asterisk, and are vendor lock-in free. We pride ourselves on offering our customers round-the-clock technical assistance.


The company's range of software solutions includes:


  1. IP PBX: A powerful phone system that allows businesses to make and receive calls over the internet, reducing their reliance on traditional phone lines.
  2. Contact Center Software: A platform that enables businesses to manage customer interactions across multiple channels, including voice, webchat, email, and social media.
  3. IVR (Interactive Voice Response): An automated phone system that allows callers to interact with a computerised menu to route their call to the appropriate department.
  4. Voice Logger: A system that records and stores all voice communications for compliance, quality control, and training purposes.
  5. Voice Broadcasting Software: A solution that enables businesses to broadcast pre-recorded voice messages to a large number of people at once, reducing the need for manual outreach.
  6. Audio-Video Conference Solution: A tool to schedule, remind, record, secure, and automate multi-party dial-in and dial-out audio-video conference meetings.
  7. CRM (Customer Relationship Management): A software solution that helps businesses manages their interactions with customers, including sales, marketing, and customer service.


Our products are specifically designed to help businesses communicate more effectively and efficiently, improve the customer experience, and streamline their operations. VoIP Savvy has been widely accepted by over 250+ SMEs, large enterprises, and governments across Asia, the Middle East, and Africa, becoming the preferred choice of growing enterprises seeking transformative unified communications solutions and customer experience.


In addition, we have built two global communities: one consisting of VoIP engineers and developers, and the other of consultants, marketers, and channel partners. These communities are dedicated to helping businesses harness the power of VoIP and UC technology to communicate more effectively and efficiently.


At VoIP Savvy, we are committed to providing our customers with innovative, reliable, and cost-effective solutions that meet their communication and business needs.



Customized single-window customer interaction platform


VoIP Savvy's single-window customer interaction is a game-changer for businesses looking to improve their customer experience. Our platform, built on open source ViciDial, is designed to provide a unified platform for managing all customer interactions across multiple channels.


What sets us apart is our commitment to open standards, which allows us to provide a fully customizable and scalable platform that can be tailored to meet the specific needs of businesses. We believe that this approach not only improves the customer experience but also makes it easier for businesses to manage their operations more efficiently.


Moreover, our single-window customer interaction platform seamlessly integrates with other business applications such as Email, SMS, Website chat, Social (WhatsApp, Twitter, Instagram, Facebook, etc.), CRMs, ERPs, and other third-party systems. This allows businesses to access customer data from different systems within a single window, saving them valuable time and resources.


Our recent launch of ViciDial contact center software in Arabic, along with its availability in other languages, is a testament to our commitment to providing businesses with the tools they need to succeed in an increasingly globalized market. With our single-window customer interaction platform, businesses can deliver a superior customer experience and streamline their operations like never before.



Voice logger security measures


We take the security of our applications very seriously, particularly when it comes to our voice loggers. SIP (Session Initiation Protocol) is the most common protocol used for VoIP communications, and it is essential to ensure that the protocol is secured to prevent unauthorized access, eavesdropping, or other security breaches.

To ensure the security of our voice loggers, we implement the following SIP security measures:


  1. Encryption: We use encryption to protect the privacy and security of our VoIP communications. All communications between our voice loggers and other SIP devices are encrypted using secure protocols such as TLS (Transport Layer Security) and SRTP (Secure Real-Time Transport Protocol).
  2. Authentication: We use authentication to ensure that only authorized users can access our voice loggers. We require strong passwords and enforce password policies that require regular password changes and prohibit the use of weak passwords.
  3. Access control: We implement access controls to restrict access to our voice loggers to authorized users and devices only. We use firewalls, intrusion detection and prevention systems, and other security measures to prevent unauthorized access.
  4. Monitoring: We monitor our SIP traffic to detect and prevent security breaches. We use real-time monitoring tools to identify suspicious activity, such as unauthorized access attempts or unusual traffic patterns, and take appropriate action to mitigate any potential threats.


Overall, we are committed to maintaining the highest levels of SIP security in all our products to protect our customers' communications and ensure their peace of mind.



Business continuity solutions with IP PBX


At VoIP Savvy, we understand that business continuity is critical for our customers, and we take all necessary measures to ensure that they do not experience any business loss with our IP PBX solutions. Here are some of the ways we ensure business continuity for our customers:


  1. Redundancy: We implement redundancy in our IP PBX systems to ensure that they remain operational in the event of a hardware or software failure. We use high-availability clusters, failover mechanisms, and other redundant systems to ensure that our customers' communications are always available.
  2. Disaster Recovery: We also have robust disaster recovery mechanisms in place to ensure that our customers can quickly recover their communications in the event of a disaster. We use regular backups, offsite replication, and other mechanisms to ensure that our customers' data is always safe and secure.
  3. Proactive Monitoring: We monitor our IP PBX systems proactively to identify and resolve any issues before they can cause business disruption. We use real-time monitoring tools to detect and diagnose any issues, and our team of experts is available 24/7 to provide timely support and resolution.
  4. Scalability: We design our IP PBX systems to be highly scalable, allowing our customers to quickly and easily add or remove users and features as their business needs change. This ensures that our customers' communications systems can grow and evolve with their businesses without disruption.


Overall, we are committed to providing our customers with reliable, scalable, and secure IP PBX solutions that ensure business continuity and enable them to stay connected with their customers and employees at all times.



VoIP Savvy partnership program for successful business


At VoIP Savvy, we value our partnerships and believe that they play a crucial role in our success. Our partnership program is designed to provide our partners and clients with numerous benefits, including:


  1. Access to Cutting-Edge Technology: Our partners and clients have access to our cutting-edge VoIP technology, including IP PBX, Contact Center Software, IVR, Voice Logger, Voice Broadcasting Software, and CRM. This allows them to provide their customers with advanced communication solutions that are reliable, scalable, and feature-rich.
  2. Revenue Generation: Our partnership program offers our partners and clients the opportunity to generate additional revenue streams. We offer attractive commission structures, marketing support, and training programs to help our partners and clients increase their sales and profitability.
  3. Technical Support: We provide our partners and clients with 24/7 technical support, ensuring that they have access to our team of experts whenever they need help. Our technical support team is highly trained and experienced, and they are committed to providing prompt and effective support to our partners and clients.
  4. Marketing Support: We provide our partners and clients with marketing support, including sales collateral, product training, and lead generation programs. This enables them to effectively promote our products and services to their customers and prospects.
  5. Flexibility: Our partnership program is flexible, allowing our partners and clients to choose the level of engagement that best suits their business needs. We offer different partnership levels, including referral partnerships, reseller partnerships, and technology partnerships, to ensure that our partners and clients can benefit from our program in a way that works for them.


Overall, our partnership program is designed to help our partners and clients succeed by providing them with access to cutting-edge technology, revenue generation opportunities, technical and marketing support, and flexibility. We believe that our success is tied to the success of our partners and clients, and we are committed to working closely with them to achieve their business objectives.



Asterisk training by experts and it's certifications


At VoIP Savvy, we offer comprehensive Asterisk training and certification programs to help individuals and organizations develop the skills and knowledge needed to effectively use and manage Asterisk-based communication systems. Here are some details about our Asterisk training and certification programs:


  1. Asterisk Essentials: This is a beginner-level training program that provides an introduction to Asterisk and covers the basic concepts, installation, and configuration of Asterisk-based communication systems.
  2. Asterisk Advanced: This is an intermediate-level training program that covers advanced topics related to Asterisk, including dial plans, call routing, security, and troubleshooting.
  3. Asterisk Expert: This is an advanced-level training program that covers expert-level topics related to Asterisk, including clustering, high availability, scalability, and performance tuning.
  4. Customized Training: We also offer customized training programs to meet specific business needs, which are designed to provide organizations with the skills and knowledge needed to effectively use and manage their Asterisk-based communication systems.
  5. Certification: We offer Asterisk certification programs to validate the skills and knowledge of individuals who have completed our training programs. Our certification programs are designed to provide individuals with industry-recognized credentials that demonstrate their expertise in Asterisk-based communication systems.


Our Asterisk training and certification programs are delivered by experienced trainers who have extensive knowledge of Asterisk and its applications in real-world scenarios. Our programs are designed to provide practical, hands-on training that enables individuals to effectively use and manage Asterisk-based communication systems in their organizations.

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