Dr. Jagadish S.M, Business Coach, Founder, Zero Defect Consultants

I am Dr. Jagadish S.M, a Business Coach and the Founder of Zero Defect Consultants. Helping Organisations Scale-up their Businesses by implementing proven practices in line with international standards


Zero Defect Consultants and Services

Zero Defect Consultants is a 24+ year-old organisation helping businesses

  • To Implement all types of International standards by handholding them throughout the entire journey, from Gap Analysis to Certifications.
  • Training technical and Non-Technical areas for all levels of people.
  • Build a culture of Process Improvement using proven tools like Lean Manufacturing, Six Sigma, TPM, TQM, TPS, etc.
  • Business Coaching - helping business owners achieve their intended targets.


Empowering Growth - the Driving Force behind the Venture

No matter whether you are a Micro, Small, Medium and Large Organizations, there will always be a struggle, and you will not be growing due to the day-to-day firefighting and defects produced in the business. This instigated me to start the organisation to help businesses grow and come out of the pain that was observed.


Roles and Responsibilities

  • Primarily, to provide services customized to customer requirements.
  • Develop New Products in-line with customer demands/requirements.
  • Provide direction and controls to ensure the team, customers, and organization grow.
  • Provide the resources required to ensure customers are delighted.
  • Execute projects that are of strategic importance.


Areas of Expertise

  • Consulting, Coaching, Training, Documentation and Managing People
  • Technical and Management Expertise
  • Business Networking


Major Projects – Standardisation, Execution, and Scaling

We take projects from all types of organizations, such as MSME, Large Government, Private, and Public sectors. The projects are related to

  • Consulting Assignments on various ISO standards for certification.
  • Training in Technical and Non-Technical areas.
  • Process Improvement activities using proven tools such as Lean Manufacturing, Six Sigma, TPM, TQM, ZED, ILO-SCORE, etc., which focus on Productivity, Quality, Cost, Delivery, Safety, and Morale of employees.
  • Business Scale-up Activities to ensure organizations perform to their fullest potential.


Achievements, Awards, and Recognitions

  • We have provided services to more than 3000+ customers till now for the best of the best organizations in India.
  • We have provided services in Qatar and Dubai.
  • We have been awarded multiple awards, such as “Best Performing Consultants” from the Ministry of Micro, Small, and Medium Enterprises (MSME) and the National Productivity Council (NPC) in New Delhi in 2015.
  • Awarded the Bharat Jyothi Award in the year 2019,
  • Awarded the Atal Bihari Vajpayee Award in the year 2019,
  • Awarded as Business Coach of the Year in 2022
  • Zero Defect Consultants was awarded as consultants of the year 2016 for Performance Improvements.
  • Zero Defect Consultants was awarded as the Most Promising ISO and Quality Management Consultants of the Year 2016.
  • Author of the upcoming book “Manufacturing Millions” (to be realised on November 22)

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